Refund Policy

Billing Overview

Transit Waste Hauling offers transparent billing for all our waste removal services. This policy outlines our procedures for payments, refunds, and billing disputes.

Payment Methods

We accept the following payment methods:

• Cash
• Check
• Major credit cards (Visa, MasterCard, American Express)
• Commercial accounts: NET30 invoicing (upon approval)

Refund Eligibility

Refunds may be issued in the following circumstances:

• Service was not rendered as scheduled and we were unable to reschedule
• Duplicate payment was processed
• Billing error on our part
• Prepaid service cancelled before any service was provided

Refund Process

To request a refund:

• Contact our office within 30 days of the billing date
• Provide your account details and reason for the refund request
• We will review your request within 5 business days
• Approved refunds will be processed within 10 business days

Non-Refundable Items

The following are not eligible for refunds:

• Services already rendered as agreed
• Cancelled services with less than 24 hours notice
• Overweight charges on construction dumpsters
• Accessory fees (extra stops, after-hours service)

Billing Disputes

If you dispute any charge on your invoice, please contact us immediately. We will investigate and respond within 5 business days. While a dispute is pending, disputed amounts should not affect payment of undisputed amounts.

Contact Us

For billing questions or refund requests, please contact us:

Transit Waste Hauling
203 Idaho Avenue, Bloomfield, NM 87413
Phone: (505) 634-2510
Email: lyricsespinoza@twhauling.me